Civility Mentor

In four first-of-their-kind modules, students learn the importance of fostering civility in a well-functioning inter-professional team to promote collaboration and patient safety. Students build their capacity to empathize with and advocate for clients as they learn, practice and apply techniques in effective communication, conflict negotiation, stress management, self-reflection, professional conduct and more. Simulated scenarios include resolving conflict in peer-to-peer, student-to-preceptor and other conversations.

The first simulation of the series focuses on the importance of self-reflection, taking perspective, building empathy and understanding the importance of norm-setting to support safe patient care.

Students Learn:

The detrimental impact of uncivil behavior on patient safety
The role of the professional nurse in addressing incivility to protect patient safety
The importance of empathy and advocating for patient safety
The importance of co-creating team norms to ensure quality patient care, inter-professional teamwork and organizational health

The second simulation focuses on the stress of attending college and pursuing a nursing degree. It also discusses techniques to balance work, life, and school responsibilities and cope with stress in healthy ways.

Students Learn:

Stressors related to nursing school
Techniques for healthy copingCommunication strategies to talk with peers about stress and coping
The importance of norms in the academic environment
Resources available for support

The third simulation focuses on how incivility negatively affects teamwork, delivery of quality care, and most importantly, patient safety. It addresses nurses’ ethical and professional obligation to foster civility, address conflict and communicate respectfully to protect patient safety.

Students Learn:

Essential skills needed to prevent and address incivility and foster a culture of safety and respect
The impact of uncivil, nonverbal behaviors by nurses on colleagues and patients
Effective communication skills to address uncivil encounters in clinical situations

The fourth simulation focuses on the negative impact of incivility on colleagues, patients and other members of the healthcare team. This simulation emphasizes the importance of effective communication, conflict negotiation, and the use of evidence-based approaches to address uncivil encounters to protect patient safety and promote teamwork and collaboration.

Students Learn:

The detrimental impact of incivility on teamwork and patient safety in the clinical environment
To develop and use evidence-based approaches to address uncivil behavior with inter-professional healthcare teammates
To initiate professional conversations that constructively resolve conflict

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Institution*

Civility Mentor

Civility Mentor

Simulations

Foundations of professionalism and civility

Students Learn:

Professionalism and civility in the academic environment

Students Learn:

Civility and patient safety in the clinical environment

Students Learn:

Professionalism and civility in nursing practice

Students Learn:

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